Thank you for your purchase from Melento (formerly SignDesk). We hope you are satisfied with the Product.
However, if you are not completely satisfied with your purchase for any reason, kindly contact us at
support@signdesk.com. We will strive in resolving any issue that you face whilst using our App or Web
module.
Here are some FAQ’s on our Refund Policy
1. How can I cancel my subscription?
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You can cancel your subscription by either writing to us at care@melento.com or under Account
Settings on the App, within 30 days of activation of subscription.
2. Can I cancel my subscription and request a refund from melento?
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You can cancel their Subscription and request a refund at any time within 30 days of activation of
Subscription. We shall assess each refund request and issue a refund on a prorata basis for the
remainder of the period of the subscription. We won't be able to issue a refund if the entire plan
has been exhausted by you. No subscription would be allowed post 30 days of commencement of the
subscription.
3. What happens to my Documents if I cancel my subscription?
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If you choose to cancel the subscription, the account will be converted/downgraded to a Free Plan
account. However, the storage of the documents already created would be limited to 30 days. You
would be required to download relevant data within the said period, melento will not be liable for
any loss of data in such circumstances.
4. How many days will it take to process my refund?
- Processing of refunds may take upto 15 days.
5. Are there any exceptions to refunds?
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melento reserves the right to deny a refund if it has been cancelled due to a violation of our SaaS
agreement, Non- Disclosure Agreement or any law in force.
6. Can I restart my cancelled Subscription?
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If you wish to upgrade or restart your Plan, you can purchase a new subscription from
Pricing.
7. What are the payment options available to purchase the subscription?
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Subscriptions can be purchased through Debit card, Credit card, UPI, Netbanking, wallets.
8. Will I get my refund to my Bank account?
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All refunds will be posted back to the initial mode of purchase on which the subscription was
purchased. We do not provide refunds via cash, cheque.
9. Dispute regarding Refund
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In case of any dispute related to the refund, Melento (formerly SignDesk) reserves the right to
either issue or deny the refund. Any dispute relating to the refund will only be adjudicated in
courts in Bangalore(Karnataka).
PLEASE NOTE THAT THE ABOVE REFUND POLICY MAY CHANGE FROM TIME TO TIME. MELENTO (FORMERLY SIGNDESK)
RESERVES THE RIGHT TO MODIFY THESE POLICIES AT ANY TIME.
