{"id":5264,"date":"2021-06-11T07:46:57","date_gmt":"2021-06-11T07:46:57","guid":{"rendered":"https:\/\/signdesk.com\/in\/?p=5264"},"modified":"2025-10-31T04:59:37","modified_gmt":"2025-10-31T10:29:37","slug":"ekyc-for-healthcare","status":"publish","type":"post","link":"https:\/\/melento.ai\/en-in\/blog\/ekyc-for-healthcare","title":{"rendered":"Secure your healthcare insurance with eKYC and prevent fraud"},"content":{"rendered":"<h2><span style=\"color: #008000;\"><strong><a style=\"color: #008000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/aadhaar-based-ekyc\">eKYC<\/a> &#8211; Healthcare Insurance<\/strong><\/span><\/h2>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">The Healthcare sector is one of the most vulnerable sectors in India. No one wants to experience the financial and emotional shock when they find out that someone has stolen\/misused their identity to gain healthcare benefits or to purchase drugs.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">Fraudsters may also go the extra mile and misuse credit cards belonging to someone else to pay their medical bills. Solutions in <\/span><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/vbip\"><span style=\"font-weight: 400;\"><b>eKYC for healthcare<\/b><\/span><\/a><span style=\"font-weight: 400;\"> can help prevent such unfortunate incidents.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">It is not just the customers who land in a soup when they are a victim of frauds. Insurers too suffer significant losses. According to a report by the <\/span><a style=\"color: #003300;\" href=\"https:\/\/www.insuranceinstituteofindia.com\/c\/document_library\/get_file?uuid=e4632c21-da80-494c-9264-395283e3e4c0&amp;groupId=16940#:~:text=Broad%20Statistics%20in%20India%20and,incurred%20on%20fraudulent%20claims%20annually.\"><span style=\"font-weight: 400;\"><b>Insurance Institute of India<\/b><\/span><\/a><span style=\"font-weight: 400;\">,<\/span><b> the healthcare insurance industry is experiencing a loss of Rs 600-800 crores annually, due to fraudulent activities.<\/b><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5287 aligncenter\" src=\"https:\/\/melento.ai\/en-in\/blog\/wp-content\/uploads\/2021\/06\/eKYC-Health-Insurance.jpg\" alt=\"eKYC-Health-Insurance\" width=\"1000\" height=\"454\" \/><\/p>\n<h2><span style=\"color: #008000;\"><b>What is health insurance fraud?<\/b><\/span><\/h2>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">Health insurance fraud is an act of deliberately submitting false claims to health insurance plans; deceiving or misrepresenting despite knowing that it could result in unauthorized benefits to the individual or to another party.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">Going digital is crucial in safeguarding an individual&#8217;s identity and keeping fraudsters at bay. It has also simplified <\/span><span style=\"font-weight: 400;\">customer onboarding<\/span><span style=\"font-weight: 400;\"> and verifying their identity. The rise in medical and healthcare insurance frauds has brought people&#8217;s attention to the importance of digitizing their health insurance.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">When it comes to sensitive information, especially in the finance and healthcare sector, <\/span><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/aadhaar-based-ekyc\"><span style=\"font-weight: 400;\"><b>eKYC<\/b><\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/vbip\"><span style=\"font-weight: 400;\"><b>digital KYC<\/b><\/span><\/a><span style=\"font-weight: 400;\"> cuts the risk of identity theft and misuse of an individual&#8217;s information.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">Going digital simplifies not only the insurance process but also prevents fraud in the healthcare system. In order to understand how online <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/ekyc-explained-all-you-need-to-know-about-ekyc\"><b>eKYC<\/b><\/a> safeguards against insurance fraud, it\u2019s imperative to be aware of the various types of health insurance fraud.<\/span><\/p>\n<h2><span style=\"color: #008000;\"><b>Types of health insurance frauds in India<\/b><\/span><\/h2>\n<ul>\n<li style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\" aria-level=\"1\"><span style=\"color: #003300;\"><b><u>Claim fraud<\/u> &#8211; <span style=\"font-weight: 400;\">When a customer claims health coverage they are not entitled to, as per the terms and conditions of an insurance policy, it is a claim fraud.<\/span><\/b><\/span><\/li>\n<li style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\" aria-level=\"1\"><span style=\"color: #003300;\"><b><u>External and internal fraud<\/u> <\/b>&#8211; <span style=\"font-weight: 400;\">External fraud refers to fraud committed by a customer, beneficiary, or service provider against the insurance company. In contrast, internal fraud refers to the fraud committed by the company or an agent against the customer<\/span>.<\/span><\/li>\n<li style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\" aria-level=\"1\"><span style=\"color: #003300;\"><b><u>Eligibility fraud<\/u> &#8211; <span style=\"font-weight: 400;\">Entering wrong information such as employment term to gain eligibility status and additional benefits falls under eligibility fraud. Any information provided by the customer that violates the terms and conditions for eligibility can lead to dire consequences.<\/span>\u00a0<\/b><\/span><\/li>\n<li style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\" aria-level=\"1\"><span style=\"color: #003300;\"><b><u>Medical identity theft <\/u>&#8211; <span style=\"font-weight: 400;\">This is one of the most prevalent frauds existing in India. In this case, anyone can misuse a policyholder\u2019s name without them knowing to avail free healthcare benefits or treatment.<\/span>\u00a0<\/b>They may also claim insurance that does not belong to them, which leads to incorrect information entered in the policyholder&#8217;s medical records.<\/span><\/li>\n<li style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\" aria-level=\"1\"><span style=\"color: #003300;\"><b><u>Application fraud<\/u> &#8211; <span style=\"font-weight: 400;\">In this case, a customer enters inaccurate information related to their bio, pre-existing health issues, illness, etc., despite knowing the right information. They do this to gain additional benefits and more coverage.zzz<\/span><\/b><\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">In some cases, agents may encourage the customers to enter false information and not to disclose previous illnesses to pay fewer premiums.<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">This brings us to the question &#8211; how to prevent healthcare insurance fraud? What can secure the customer\u2019s information and prevent instances of insurance theft &amp; healthcare fraud?\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">Going digital is one way to go. Today, advancements in technology have made securing information a lot easier.<a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/ekyc-explained-all-you-need-to-know-about-ekyc\"> <b>eKYC<\/b><\/a> for healthcare insurance ensures that the customer\u2019s identity &amp; details don\u2019t fall into the wrong hands, and saves insurers millions in fraud losses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #003300;\">Let us understand how eKYC helps prevent fraud in the healthcare sector.<\/span><\/p>\n<h2><span style=\"color: #008000;\"><b><a style=\"color: #008000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/ekyc-explained-all-you-need-to-know-about-ekyc\">eKYC<\/a> for healthcare<\/b><b> insurance fraud prevention<\/b><\/span><\/h2>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">KYC is full for <\/span><span style=\"font-weight: 400;\">Know Your Client. The<\/span><span style=\"font-weight: 400;\"> KYC process<\/span><span style=\"font-weight: 400;\"> involves identifying and verifying a client&#8217;s identity periodically when they open an account. <\/span><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/ekyc-explained-all-you-need-to-know-about-ekyc\"><span style=\"font-weight: 400;\">eKYC<\/span><\/a><span style=\"font-weight: 400;\"> is the online process of the same, which is more secure and saves time for both insurers &amp; customers.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">eKYC or <a style=\"color: #003300;\" href=\"https:\/\/signdesk.com\/digital-kyc\">Digital KYC<\/a> strengthens the requirements to prevent fraud in the healthcare system. It employs Artificial Intelligence (AI) and Human Intelligence (HI) to detect money laundering and attempts at fraud.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">eKYC uses biometric recognition in some cases, which can involve authentication of a customer\u2019s fingerprints, iris or even facial features. Recent advancements in AI technologies now allow for more accurate facial recognition.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">A camera used for live facial recognition creates a small encrypted file, encoding vectors unique to a face, called a template. This template is then used to compare a file captured live from a customer&#8217;s ID.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><a style=\"color: #003300;\" href=\"https:\/\/signdesk.com\/digital-kyc\"><span style=\"font-weight: 400;\"><b>Online eKYC<\/b><\/span><\/a><span style=\"font-weight: 400;\"> verifies a customer through their document details and live facial recognition techniques to determine if they are using fake or stolen identity credentials for illegal purposes. In some cases, video KYC, which is more reliable during a pandemic, is also used for the same purpose.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">You can approach<\/span><span style=\"font-weight: 400;\"> eKYC solution providers<\/span><span style=\"font-weight: 400;\"> to get started on securing your identity and credentials to gain and secure your health and medical insurances.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\"><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\"><b>eKYC<\/b><\/a> provides many benefits and gets straight to the point, unlike conventional insurance processes.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/melento.ai\/en-in\/vbip\" target=\"_blank\" rel=\"noopener\"><button class=\"wpcf7-form-control wpcf7-submit envor-btn envor-btn-primary envor-btn-normal\" type=\"button\"><b>Book a Free Demo<\/b><br \/>\n<\/button><\/a><\/p>\n<h2><span style=\"color: #008000;\"><b>How going digital with eKYC can help you<\/b><\/span><\/h2>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">Let&#8217;s face it. The conventional method of <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/why-you-should-be-onboarding-customers-with-ekyc\"><b>customer onboarding<\/b><\/a> in the insurance process is unreliable and lengthy.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">A majority of customers get impatient and frustrated by the lengthy process, leading to a bad customer experience. There is also a lack of solid ID and document verification processes, which becomes more susceptible to fraud.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">Especially in times of the coronavirus pandemic, it is convenient and faster to get things done digitally. Contactless documentation and application for health insurance are a lot safer than approaching an insurance company.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">Switching to <\/span><a style=\"color: #003300;\" href=\"https:\/\/signdesk.com\/digital-kyc\"><span style=\"font-weight: 400;\"><b>eKYC<\/b><\/span><\/a><span style=\"font-weight: 400;\"> makes the process a lot easier and more time-saving. Here&#8217;s what you can gain from going digital &#8211;<\/span><\/span><\/p>\n<h4 style=\"text-align: justify; font-size: 20px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b>Customer safety and security<\/b><\/span><\/h4>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">This is the most important benefit you can gain from going digital with health and medical insurance. Buying insurance with conventional methods is not so safe. With <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\"><b>eKYC online<\/b><\/a>, there&#8217;s almost no chance of someone stealing your medical or financial details for misuse.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">All your data is stored in the company repository, leaving no chance for data leakage. This way, your information is safe from the hands of hackers and fraudsters.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">By going digital, you can also avoid using wet signatures on paper-based insurance documents. Instead, you can receive life and health insurance &amp; policies in electronic form &amp; then provide your consent to said policies via an OTP sent to your registered number. Read more about that <\/span><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/irdai-allows-electronic-health-policies\"><span style=\"font-weight: 400;\"><b>here<\/b><\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/span><\/p>\n<h4 style=\"text-align: justify; font-size: 20px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b>Improved customer experience\u00a0<\/b><\/span><\/h4>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">With digitized management, insurers can cater to customers with a push of a button and not make them wait to give the information they require urgently.<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">But in the case of conventional methods, customers have to visit an insurance provider to verify insurance details, claim their insurance money, or to clarify their queries.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">Most of the time, they are told to come back on a given date. This is not always convenient and is terrible for the customer experience. Digitization of handling the customers can move at a fast pace and lead to better customer service.<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">With online <a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/irdai-allows-ekyc-for-insurance-companies\">eKYC for insurance<\/a>, customers can be verified &amp; onboarded remotely, receive insurance policies in electronic form, consent to proposals via OTP, &amp; finally eSign proposals. Read more about how insurance policy dispensation can be end-to-end digitized <\/span><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/how-irdai-now-allows-end-to-end-digital-insurance-policy-dispensation\"><span style=\"font-weight: 400;\"><b>here<\/b><\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/span><\/p>\n<h4 style=\"text-align: justify; font-size: 20px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b>One-time KYC for new policies<\/b><\/span><\/h4>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">When you apply for other kinds of insurance, you don&#8217;t have to provide your KYC details again, as the database stores your KYC credentials. The insurance company has to just overwrite the digital application form with the data cached in their repository.<\/span><\/p>\n<h2><span style=\"color: #008000;\"><b>Insurers too can benefit from going digital<\/b><\/span><\/h2>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b><u>Portable documents<\/u> &#8211; <\/b><span style=\"font-weight: 400;\">Managing the monumental paperwork is a headache for the insurers and the policyholders. There&#8217;s a risk of losing premium receipts, policy cards, and other essential documents. Digitization can provide a convenient solution for all such problems and reduce the hassle.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">e-Copies of the documents are stored in cloud-based data servers available on any digital device capable of analyzing and displaying the data. The data and the documents are preserved and acquired easily.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\"><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/what-does-irdai-vbip-mean-for-insurers\"><b>IRDAI<\/b><\/a> (Indian Regulatory and Development Authority) approved insurance repositories manage the database &#8211;\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\" aria-level=\"1\"><span style=\"font-weight: 400; color: #003300;\">Karvy Insurance Repository Limited<\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\" aria-level=\"1\"><span style=\"font-weight: 400; color: #003300;\">CAMS Insurance Repository Limited<\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\" aria-level=\"1\"><span style=\"font-weight: 400; color: #003300;\">National Insurance-policy Repository by NSDL database management<\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\" aria-level=\"1\"><span style=\"font-weight: 400; color: #003300;\">CDSL Insurance Repository Limited<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b><u>Reduces TAT<\/u> &#8211; <\/b><span style=\"font-weight: 400;\">Insurers can instantly verify customers and complete the onboarding documents within minutes<\/span><b>. <\/b><span style=\"font-weight: 400;\">This reduces TAT on customer KYC verification by nearly 99%.<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b><u>Reduces manual errors<\/u> &#8211; <\/b><span style=\"font-weight: 400;\">Digitized documentation leaves little room for manual errors, ensuring that the customers&#8217; details are entered correctly &amp; verified quickly.\u00a0\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b><u>Reduces KYC drop-offs<\/u> &#8211; <\/b><span style=\"font-weight: 400;\"><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/what-does-irdai-vbip-mean-for-insurers\">Digital KYC<\/a> and documentation ensure the verification process is completed, reducing KYC drop-offs by nearly 20%.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b><u>Boosts efficiency and productivity<\/u> &#8211;\u00a0 <\/b><span style=\"font-weight: 400;\">eKYC and <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/vbip\">video KYC<\/a> speed up customer onboarding so that insurers take less time to onboard more customers. <\/span><b>\u00a0<\/b><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b><u>Avoid multiple visits to the customers<\/u> &#8211; <\/b><span style=\"font-weight: 400;\">With the eKYC method, insurers and policyholders can avoid visiting their customers several times. Using the customer&#8217;s eKYC credentials and OTP, insurers can authenticate and verify customer identity and transfer their insurance policies in electronic form.<\/span><b>\u00a0<\/b><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><b><u>Cuts down onboarding costs<\/u> &#8211;<\/b><span style=\"font-weight: 400;\"> With digital and <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/vbip\">video KYC<\/a>, insurers can significantly cut down customer onboarding costs and ensure that the process is completed. The instant verification process with <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/everything-you-need-to-know-about-video-kyc\">video KYC<\/a> contributes to this benefit.<\/span><b>\u00a0<\/b><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">Digitizing the process of selling insurances, especially with <\/span><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/vbip\"><span style=\"font-weight: 400;\"><b>eKYC &amp; video KYC<\/b><\/span><\/a><span style=\"font-weight: 400;\">, is smooth sailing and faster than the usual manual &amp; paper-based verification methods. It also authenticates the information provided by the customers on a real-time basis, boosting security &amp; efficiency.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">Now that you know how you can benefit from eKYC for healthcare insurance, let&#8217;s understand how the process works.<\/span><\/p>\n<h2><span style=\"color: #008000;\"><b>eKYC procedure\u00a0<\/b><\/span><\/h2>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">eKYC procedure provides options for both online and offline methods of customer <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/kyc-verification\"><b>KYC verification<\/b><\/a>.\u00a0<\/span><\/p>\n<h4><span style=\"color: #003300;\"><b>Online methods<\/b><\/span><\/h4>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">Online methods consist of OTP verification and biometric authentication. A customer can choose either one of these methods.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">For OTP authentication, the customer has to register their mobile number and then consent to the procedure during <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/aadhaar-based-ekyc\"><b>Aadhaar eKYC<\/b><\/a>. When they agree, an OTP is generated, which upon entering, their Aadhaar is authenticated. Their identity information in the UIDAI database will be provided to the service provider for verification.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">In the biometric method, a scanner captures the fingerprint image or the retina image. The images are sent to <a style=\"color: #003300;\" href=\"https:\/\/uidai.gov.in\/\">UIDAI<\/a> to match the biometric data stored under the customer&#8217;s unique Aadhaar number.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">Upon verifying the match, <a style=\"color: #003300;\" href=\"https:\/\/uidai.gov.in\/\">UIDAI<\/a> forwards the identifying information to the verification service provider for authentication.<\/span><b>\u00a0<\/b><\/span><\/p>\n<h4><span style=\"color: #003300;\"><b>Offline methods<\/b><\/span><\/h4>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">One of the offline <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/ekyc-explained-all-you-need-to-know-about-ekyc\"><b>eKYC procedures<\/b><\/a> is through QR codes. If you have noticed, your Aadhar card has a QR code that contains your demographic information. Every QR code is unique, and only machines can read them to extract the information to authenticate Aadhar.\u00a0<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">The other offline method is through an XML file. The customer has to fill up the offline eKYC form on the UIDAI website to download their XML file. Like QR code, the XML file is unique, too, containing the customer&#8217;s demographic information. A service provider reads the Aadhaar XML file and extracts the information to complete the eKYC process.<\/span><\/p>\n<h2><span style=\"color: #008000;\"><b>Make customer onboarding easy with Melento (Formerly SignDesk)&#8217;s eKYC and <\/b><\/span><a href=\"https:\/\/melento.ai\/en-in\/vbip\"><span style=\"color: #008000;\"><b>video KYC<\/b><\/span><\/a><\/h2>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">Catering to 250+ clients for over five years, <\/span><a style=\"color: #003300;\" href=\"https:\/\/signdesk.com\/\"><b>Melento (Formerly SignDesk)<\/b><\/a><span style=\"font-weight: 400;\"> is award-winning digital documentation and <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/kyc-verification\"><b>KYC verification<\/b><\/a> solution provider. Our clients have successfully cut customer onboarding costs by 90% and experienced a 20% improvement in efficiency with our products.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\"><a style=\"color: #003300;\" href=\"https:\/\/signdesk.com\/\">Melento (Formerly SignDesk)<\/a>&#8216;s <\/span><span style=\"font-weight: 400;\">KYC solution<\/span><span style=\"font-weight: 400;\"> is equipped with advanced Machine Learning technology to perform better facial recognition and AI for automated data extraction &amp; real-time document verification, all compliant with <a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/what-does-irdai-vbip-mean-for-insurers\"><b>IRDAI rules and regulations<\/b><\/a>.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">Our <\/span><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/vbip\"><span style=\"font-weight: 400;\"><b>Aadhaar eKYC solutions<\/b><\/span><\/a><span style=\"font-weight: 400;\"> allow businesses to verify customer KYC online or offline, within minutes &amp; at a fraction of the cost. We also offer eSign workflow solutions with templates to create legally valid insurance contracts &amp; Aadhaar eSign to execute these documents remotely.\u00a0<\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\">Our healthcare eKYC solutions are cost-effective, compliant &amp; utilize industry-grade security protocols.<\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #003300;\"><span style=\"font-weight: 400;\">Cut costs and save time in verifying &amp; onboarding customers with Melento (Formerly SignDesk)&#8217;s award-winning KYC solutions. <\/span><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/vbip\"><span style=\"font-weight: 400;\"><b>Book a demo<\/b><\/span><\/a><span style=\"font-weight: 400;\"> to learn more. <\/span><\/span><\/p>\n<p style=\"text-align: justify; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #003300;\"><a style=\"color: #003300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\">eKYC<\/a> provides many benefits and gets straight to the point, unlike conventional insurance processes.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/melento.ai\/en-in\/vbip\" target=\"_blank\" rel=\"noopener\"><button class=\"wpcf7-form-control wpcf7-submit envor-btn envor-btn-primary envor-btn-normal\" type=\"button\"><strong>Book a Free Demo<\/strong><br \/>\n<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>eKYC &#8211; Healthcare Insurance The Healthcare sector is one of the most vulnerable sectors in India. No one wants to experience the financial and emotional shock when they find out that someone has stolen\/misused their identity to gain healthcare benefits or to purchase drugs.\u00a0 Fraudsters may also go the extra mile and misuse credit cards [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":12325,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page_templates\/blog-new-3.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[14,22],"tags":[47,501,572,824,825,830,832,1238,1239,1240,1252,1382,1403,1407,1479,1712,1736,2320,2321,2373,2376],"class_list":["post-5264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekyc","category-video-kyc","tag-aadhaar-ekyc-solutions","tag-customer-onboarding","tag-digital-kyc","tag-ekyc","tag-ekyc-healthcare","tag-ekyc-offline-method","tag-ekyc-online-method","tag-health-insurance-ekyc","tag-health-insurance-fraud","tag-health-insurance-kyc","tag-healthcare-insurance-fraud-prevention","tag-insurance-kyc","tag-irdai-kyc","tag-irdai-video-kyc","tag-kyc-verification","tag-one-time-kyc","tag-online-ekyc","tag-vbip","tag-vbip-insurance","tag-video-kyc","tag-video-kyc-for-insurance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>eKYC for healthcare insurance fraud prevention - eKYC | Melento (Formerly SignDesk)<\/title>\n<meta name=\"description\" content=\"Using eKYC for healthcare insurance prevents fraudulent activities and secures your information. 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