{"id":4264,"date":"2020-07-10T07:49:50","date_gmt":"2020-07-10T07:49:50","guid":{"rendered":"https:\/\/signdesk.com\/in\/?p=4264"},"modified":"2025-09-17T07:05:52","modified_gmt":"2025-09-17T12:35:52","slug":"why-you-should-be-onboarding-customers-with-video-kyc","status":"publish","type":"post","link":"https:\/\/melento.ai\/en-in\/blog\/why-you-should-be-onboarding-customers-with-video-kyc","title":{"rendered":"Why you should be onboarding customers with Video KYC"},"content":{"rendered":"<h2><span style=\"color: #008000;\"><strong>Video KYC<\/strong><\/span><\/h2>\n<p><span style=\"color: #333300;\"><span style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><strong><a style=\"color: #333300;\" href=\"https:\/\/www.rbi.org.in\/\">The Reserve Bank of India<\/a><\/strong> (RBI) recently issued a <\/span><a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/rbi-permits-use-of-video-kyc-authentication\"><strong>notification<\/strong><\/a><span style=\"font-weight: 400;\"> dated January 9th, 2020, legitimizing the Video-Based Customer Identification Process (VCIP) as a valid method for collecting the KYC information of customers and subsequently onboarding them<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">This notification is forecasted to have a wide range of beneficial effects on the various financial institutions in India. Here we will classify and examine these benefits and tell you why you should be using the <a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\"><strong>Video KYC<\/strong><\/a> Process to onboard your customers.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4557\" src=\"https:\/\/melento.ai\/en-in\/blog\/wp-content\/uploads\/2020\/07\/Why-you-should-be-onboarding-customers-with-Video-KYC-1-1-1.jpg\" alt=\" Onboarding-Customer\" width=\"1000\" height=\"454\" \/><\/p>\n<h2><span style=\"color: #008000;\"><strong>What does <a style=\"color: #008000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/what-are-the-steps-in-rbis-new-vcip\">VCIP<\/a> involve?<\/strong><\/span><\/h2>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">According to the <a style=\"color: #333300;\" href=\"https:\/\/rbidocs.rbi.org.in\/rdocs\/notification\/PDFs\/CIRCULAR1385B2E30C2E186423CB03EDF39D6133254.PDF\"><strong>RBI\u2019s notification<\/strong><\/a>, VCIP consists of <\/span><span style=\"font-weight: 400;\">several steps<\/span><span style=\"font-weight: 400;\"> involving, among other things, an audio-visual interaction, geo-tagging, and facial matching.\u00a0<\/span><\/span><\/p>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">The steps have been formulated to <\/span><span style=\"font-weight: 400;\">make the collection of <a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/aadhaar-based-ekyc\">KYC<\/a> information an entirely digital process.\u00a0\u00a0<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">This complete digitization is partially responsible for many of the advantages of <a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/what-are-the-steps-in-rbis-new-vcip\">Video KYC<\/a>, as we shall soon see<\/span><\/p>\n<h2><span style=\"color: #008000;\"><strong>Benefits of <a style=\"color: #008000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\">Video KYC<\/a><\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">For the sake of convenience and neatness, the benefits of Video KYC have been divided into two broad categories &#8211; Benefits for Customers and Benefits for Businesses. <\/span><\/p>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">Benefits for Customers<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">Customers will experience numerous benefits due to <strong><a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\">Video KYC<\/a>,<\/strong> some of which have been outlined below :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><b>Customer convenience.<\/b><span style=\"font-weight: 400;\"> Customers will not have to leave the comfort of their homes to get their KYC information authenticated. As the Video KYC Process is completely digitized, the authentication can be done remotely.\u00a0<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><b>Fast and automated data capture<\/b><span style=\"font-weight: 400;\">. <a style=\"color: #333300;\" href=\"https:\/\/www.rbi.org.in\/\">RBI<\/a> encourages the use of facial matching software and AI techniques to capture data from video in VCIP. This will allow more data to be captured quickly from minimal input and will be vastly beneficial to customers in terms of convenience and innovation.\u00a0<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><b>A rising tide lifts all boats<\/b><span style=\"font-weight: 400;\">. The usage of the aforementioned AI and ML techniques for Video KYC will encourage interest and novelty in these areas. This will be advantageous to the nation in the long-run.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; font-size: 16px; font-family: 'open sans'; color: #333300;\">As we have seen, the benefits reaped by customers due to<a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\"> Video KYC<\/a> mostly involve convenience and long-term gains. Now let\u2019s explore what businesses and financial institutions stand to gain from adopting the <strong><a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/10-things-you-need-to-know-about-rbis-vcip-video-kyc\">Video KYC Process<\/a>.<\/strong><\/span><\/p>\n<h3><span style=\"color: #008000;\"><strong>Benefits for Businesses<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The <a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/rbi-permits-use-of-video-kyc-authentication\">Video KYC<\/a> Process, which follows the recommendations of the expert committee on Micro, Small, and Medium Enterprises (MSME), is designed to benefit businesses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">It does so in the following ways :\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><b>The process is incredibly cost-effective<\/b><span style=\"font-weight: 400;\">. This is quite obvious given that the process is digitized and remote, but It\u2019s worth going into some detail to examine the ways in which businesses can cut costs by adopting Video KYC :\u00a0<\/span><\/span><\/li>\n<\/ul>\n<ol>\n<li><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\"> Aadhaar licenses, which financial institutions require to authenticate customers\u00a0<\/span>using their Aadhaar cards are no longer needed as Video KYC is digitized.<\/span><\/li>\n<li><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\"> Companies can cut costs on the hardware required for verification, as <a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/rbi-permits-use-of-video-kyc-authentication\">Video KYC<\/a>\u00a0<\/span>only requires a device with a camera and internet access.<\/span><\/li>\n<li><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\"> Officials will not be required to travel to various locations in order to perform\u00a0<\/span>customer verification, so companies can save on travel costs.<\/span><\/li>\n<li><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\"> The turnaround time (TAT) for customer onboarding is greatly reduced as the\u00a0<\/span>Video KYC process is expedited. This will also cut costs for companies by more than 90%.<\/span><\/li>\n<\/ol>\n<ul>\n<li><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><b>Innovation is encouraged. <span style=\"font-weight: 400;\">The steps of<strong><span style=\"color: #333300;\"><a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/10-things-you-need-to-know-about-rbis-vcip-video-kyc\"> Video KYC<\/a><\/span><\/strong> stipulated by the RBI leave a lot of room for innovation and improvement. Additionally, the fully digitized nature of the process encourages the use of emerging technology to strengthen the process and integrate it with other methods. It\u2019s worth looking at how this can be done:<\/span><\/b><\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><b>1- Machine Learning<\/b><span style=\"font-weight: 400;\">. ML could be said to be the defining technology of our age. Its techniques can be used in <span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/vipv-enabled-video-kyc-for-mutual-funds\"><strong>VIPV<\/strong><\/a> <\/span>and\u00a0<span style=\"color: #000000;\"><strong><a style=\"color: #000000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/what-are-the-steps-in-rbis-new-vcip\">VCIP<\/a><\/strong><\/span> to lower false positives. The screening of false positives could potentially lengthen the Video KYC process, leading to customer dissatisfaction, and ML can be used to deal with this effectively.\u00a0<\/span><\/span><\/p>\n<p style=\"padding-left: 60px;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">Additionally, ML techniques can be used to automate the Video KYC Process\u00a0<\/span>through automatic face and document detection. <strong><a href=\"https:\/\/signdesk.com\/\">Melento (Formerly SignDesk)<\/a>\u2019s Digital KYC application<\/strong>,\u00a0<strong><a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/digital-kyc\">Scan.it<\/a><\/strong><span style=\"font-weight: 400;\"><strong>,<\/strong> uses AI and ML techniques to perform real-time face and document\u00a0<\/span>detection<\/span><\/p>\n<p style=\"padding-left: 60px;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">Scan.it also uses ML methods to lower false positives in the process through its<\/span><span style=\"font-weight: 400;\">\u00a0fraudulent profile filter.\u00a0\u00a0<\/span><\/span><\/p>\n<p style=\"padding-left: 60px;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><b>2-<\/b><b>Artificial Intelligence. <\/b><span style=\"font-weight: 400;\">Methods involving AI and robotics have massive potential to automate the data-gathering process and completely streamline the steps involved in <strong><a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/what-are-the-steps-in-rbis-new-vcip\">Video KYC.<\/a>\u00a0<\/strong><\/span><\/span><\/p>\n<p style=\"padding-left: 60px;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">\u00a0Scan.it makes use of AI techniques to make the KYC onboarding process smooth,<\/span><span style=\"font-weight: 400;\">\u00a0automated, and secure.<\/span><\/span><\/p>\n<h3 style=\"padding-left: 30px;\"><span style=\"color: #008000;\"><b>Customer KYC onboarding with <a style=\"color: #008000;\" href=\"https:\/\/signdesk.com\/\">Melento (Formerly SignDesk)<\/a><\/b><\/span><\/h3>\n<p style=\"padding-left: 30px;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\"><strong><a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/\">Melento (Formerly SignDesk)<\/a><\/strong> is primarily focused on creating a smooth and seamless workflow for businesses,\u00a0including <a href=\"https:\/\/melento.ai\/en-in\/blog\/digital-student-onboarding\">digital student onboarding<\/a>. KYC onboarding is an integral part of the workflow of any business, and since <a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/why-nbfcs-need-to-adopt-video-kyc-right-now\">Video KYC<\/a> deals with precisely this, our <strong><a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/digital-kyc\">Digital Video KYC<\/a> <\/strong>solution is geared towards making the KYC onboarding process as smooth, integrated, and automated as possible.\u00a0<\/span><\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">Our product, Scan.it, uses AI and ML methods so that both businesses and customers can reap all the benefits of <strong><a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/digital-kyc\">Video KYC<\/a><\/strong> mentioned above.\u00a0<\/span><\/p>\n<p style=\"padding-left: 30px;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">Try out our product today and experience the future of <a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/digital-kyc\">customer onboarding<\/a>.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"#name\"><br \/>\n<button class=\"wpcf7-form-control wpcf7-submit envor-btn envor-btn-primary envor-btn-normal\" type=\"button\"><b>Request for free demo<\/b><br \/>\n<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Video KYC The Reserve Bank of India (RBI) recently issued a notification dated January 9th, 2020, legitimizing the Video-Based Customer Identification Process (VCIP) as a valid method for collecting the KYC information of customers and subsequently onboarding them This notification is forecasted to have a wide range of beneficial effects on the various financial institutions [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6049,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page_templates\/blog-new-3.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[21],"tags":[568,824,885,919,1090,1693,2308,2324,2367,2373],"class_list":["post-4264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-v-cip","tag-digital-id-on-boarding","tag-ekyc","tag-emandate","tag-enach","tag-esign-based-emandate","tag-on-boarding-customer","tag-v-cip","tag-vcip","tag-video-based-customer-identification-process","tag-video-kyc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Benefits of Video KYC and Seamless Customer Onboarding<\/title>\n<meta name=\"description\" content=\"Explore the future of customer onboarding with Video KYC \u2013 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