{"id":4187,"date":"2020-07-02T07:24:53","date_gmt":"2020-07-02T07:24:53","guid":{"rendered":"https:\/\/signdesk.com\/in\/?p=4187"},"modified":"2025-10-28T03:09:38","modified_gmt":"2025-10-28T08:39:38","slug":"what-are-the-steps-in-rbis-new-vcip","status":"publish","type":"post","link":"https:\/\/melento.ai\/en-in\/blog\/what-are-the-steps-in-rbis-new-vcip","title":{"rendered":"What are the steps in RBI\u2019s new VCIP?"},"content":{"rendered":"<h2><span style=\"color: #008000;\"><strong>V-CIP\u00a0<\/strong><\/span><\/h2>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">In a move with far-reaching consequences, <span style=\"color: #333300;\"><a style=\"color: #333300;\" href=\"https:\/\/www.rbi.org.in\/\">RBI<\/a> issued a <\/span><\/span><strong><a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/rbi-permits-use-of-video-kyc-authentication\">notification<\/a><\/strong><span style=\"font-weight: 400;\"> dated January 9th, 2020, officially recognizing the Video-Based Customer Identification Process (VCIP) as a method of customer identification.\u00a0<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">This means that banks and Regulated Entities (RE) can collect KYC information from their customers and perform authentication in a manner that is entirely remote and digitized.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">If you\u2019re curious as to what RBI has said about the steps involved in <a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/digital-kyc\"><strong>VCIP<\/strong><\/a>, this article is for you. Here we will examine the steps mentioned in this notification while taking some well-intentioned detours along the way.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4191 aligncenter\" src=\"https:\/\/melento.ai\/en-in\/blog\/wp-content\/uploads\/2020\/07\/11-300x143.jpg\" alt=\"\" width=\"552\" height=\"263\" \/><\/p>\n<h2><span style=\"color: #008000;\"><strong>Benefits of the notification<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">Firstly, it\u2019s important to mention the effects that the notification will have on the financial landscape of India.<\/span><\/p>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\">RBI\u2019s notification regarding VCIP is <\/span><span style=\"font-weight: 400;\">hugely beneficial<\/span><span style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"> to both financial institutions and their customers in several ways, from significant reductions in operational costs to massive improvements in customer convenience. <span style=\"font-weight: 400;\">The notification will directly improve financial inclusion and the ability of companies to scale<\/span><\/span><\/span><\/p>\n<h2><span style=\"color: #008000;\"><strong>What steps are involved?<\/strong><\/span><\/h2>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">The RBI notification stipulates a set of steps for banks and RE to follow when authenticating their customers through VCIP<\/span>. The steps are outlined in the <\/span><strong><a style=\"color: #333300; font-size: 16px; font-family: 'open sans';\" href=\"https:\/\/rbidocs.rbi.org.in\/rdocs\/notification\/PDFs\/CIRCULAR1385B2E30C2E186423CB03EDF39D6133254.PDF\"><span style=\"font-size: 16px; font-family: 'open sans';\">amendment<\/span><\/a><\/strong><span style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"> to the Master DIrection (MD) on KYC.\u00a0<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">These steps are as follows :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The official initiates the process with the customer\u2019s consent<\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">A video and a photo of the customer are captured<\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The customer\u2019s Aadhaar card is to be verified. <span style=\"font-weight: 400;\">Aadhaar authentication is used for banks and offline verification for other entities<\/span><\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The customer\u2019s real-time location is determined using Geo-tagging technology<\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">The official ensures that the face captured in the image is the same as the one in the customer\u2019s PAN or Aadhaar<\/span>. The official must also verify the rest of the details in the customer\u2019s PAN or Aadhaar.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">There is to be a live Audio-Visual Interaction between the official and the customer to make sure that the customer\u2019s video feed has not been pre-recorded<\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The official completes the Video KYC process<\/span><\/li>\n<li style=\"font-weight: 400; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The official must now store the recorded video for future reference<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">As the steps indicate, RBI\u2019s VCIP makes customer authentication completely digital. Additionally, it leaves several key areas open for innovation, integration, and improvement.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">This is where we come in.<\/span><\/p>\n<h2><span style=\"color: #008000;\"><strong>Our <a style=\"color: #008000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\">Video KYC Solution<\/a><\/strong><\/span><\/h2>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\"><strong><a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/\">Melento (Formerly SignDesk)<\/a><\/strong> is a product of Desk Nine Private Limited, addressing business workflow problems using cutting-edge technology<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/span><\/p>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">Melento (Formerly SignDesk) offers <\/span><strong><a style=\"color: #333300; font-size: 16px; font-family: 'open sans';\" href=\"https:\/\/signdesk.com\/digital-kyc\">Scan.it<\/a><\/strong><\/span><span style=\"font-weight: 400;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\">, an AI-driven and ML-based customer onboarding product that supports VCIP while being fully compliant with the RBI\u2019s guidelines. Scan.it allows users to submit their KYC information through video in a seamless, efficient, and secure manner.<\/span> <\/span><\/p>\n<h2><span style=\"color: #008000;\"><strong>How does our <a style=\"color: #008000;\" href=\"https:\/\/signdesk.com\/digital-kyc\">VCIP<\/a> System work?<\/strong><\/span><\/h2>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">Scan.it incorporates the steps stipulated by the RBI into its Video KYC workflow. <\/span><span style=\"font-weight: 400;\">Scan.it, completely digitizes and streamlines VCIP, and provides an intuitive dashboard for the process.<\/span><\/span><\/p>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">\u00a0The steps involved are as follows:<\/span><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">The official, already in possession of the customer\u2019s basic information, sends an invite to the customer through <a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/digital-kyc\">Scan.it<\/a>\u2019s Video KYC application. <\/span><span style=\"font-weight: 400;\">This invite is accessed via an internet browser on any device.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">Upon receiving the invite, the customer agrees to the terms and conditions of the process and chooses his\/her preferred language.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The official now makes a video call, which is recorded, to the customer and proceeds to initiate an interaction with the customer by posing three questions in a randomized order.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">The official asks the customer to show his\/her PAN for validation using real-time document verification and face detection.<\/span><span style=\"font-weight: 400;\"> Scan.it\u2019s KYC authentication and automatic data capture capabilities extract information from the captured image of the PAN and validated.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The official now ends the interaction and can watch the video of the customer again to verify that it was not pre-recorded.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">Geo-tagging software tracks the customer\u2019s location in real-time, along with the latitude and longitude.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The official can choose to accept or reject the customer\u2019s KYC authentication after a concurrent audit of the information provided and a perusal of the recorded video on the role-based dashboard.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">If the official chooses to reject, the process begins again.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">If the official chooses to accept, a verification certificate with the requisite information and the details of the official responsible for the final authentication is generated and shared with the official.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">The recorded video interaction is stored along with the date and timestamp.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #008000;\"><strong><a style=\"color: #008000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/rbi-permits-use-of-video-kyc-authentication\">V-CIP<\/a> For Smooth Onboarding\u00a0<\/strong><\/span><\/h2>\n<p><span style=\"color: #333300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\">As can be observed, <a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/digital-kyc\">Scan.it\u2019s Video KYC<\/a> workflow is perfectly compliant with the RBI\u2019s VCIP guidelines. <\/span><span style=\"font-weight: 400;\">The process is smooth and can be integrated in an end-to-end manner with any other verification, <a href=\"https:\/\/melento.ai\/en-in\/clm\/form-builder\">form builder<\/a> or signing processes that the organization in question might want.<\/span><span style=\"font-weight: 400;\"> This will potentially allow for bulk signing and authentication at low prices, which can turn out to be a massive game-changer for Indian financial institutions.\u00a0<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\"><a style=\"color: #333300;\" href=\"https:\/\/signdesk.com\/\"><strong>Melento (Formerly SignDesk)<\/strong><\/a><strong>\u2019s<\/strong> main focus is to digitize the paper-based workflow of businesses and use cutting-edge technology to increase customer convenience and the efficiency of these businesses. Hence VCIP is a process that is in our wheel-house and is one which we, as pioneers in the game, are uniquely qualified to implement.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #333300; font-size: 16px; font-family: 'open sans';\">Provide your customers with smooth and seamless onboarding today. Book a demo and experience the future of customer authentication.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"#name\"><br \/>\n<button class=\"wpcf7-form-control wpcf7-submit envor-btn envor-btn-primary envor-btn-normal\" type=\"button\"><b>Request for free demo<\/b><br \/>\n<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>V-CIP\u00a0 In a move with far-reaching consequences, RBI issued a notification dated January 9th, 2020, officially recognizing the Video-Based Customer Identification Process (VCIP) as a method of customer identification.\u00a0 This means that banks and Regulated Entities (RE) can collect KYC information from their customers and perform authentication in a manner that is entirely remote and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6055,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page_templates\/blog-new-3.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[21],"tags":[243,642,796,824,981,1153,1947,2373],"class_list":["post-4187","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-v-cip","tag-banks","tag-digitalkyc","tag-e-kyc","tag-ekyc","tag-esign","tag-facial-recognition","tag-rbi-kyc","tag-video-kyc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>V-CIP | What are the steps in RBI\u2019s new VCIP?<\/title>\n<meta name=\"description\" content=\"RBI\u2019s VCIP norms enable faster, cost-effective onboarding. 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