{"id":4130,"date":"2020-06-11T08:42:24","date_gmt":"2020-06-11T08:42:24","guid":{"rendered":"https:\/\/signdesk.com\/in\/?p=4130"},"modified":"2025-09-17T05:25:00","modified_gmt":"2025-09-17T10:55:00","slug":"why-you-should-be-onboarding-customers-with-ekyc","status":"publish","type":"post","link":"https:\/\/melento.ai\/en-in\/blog\/why-you-should-be-onboarding-customers-with-ekyc","title":{"rendered":"Why you should be onboarding customers with eKYC"},"content":{"rendered":"<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6185 size-full\" src=\"https:\/\/melento.ai\/en-in\/blog\/wp-content\/uploads\/2020\/06\/Why-you-should-be.jpg\" alt=\"Why you should be onboarding customers with eKYC\" width=\"1200\" height=\"627\" \/><\/h2>\n<h2><span style=\"color: #008000;\"><a style=\"color: #008000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/aadhaar-based-ekyc\"><strong>eKYC<\/strong><\/a><\/span><\/h2>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><span style=\"color: #333300;\"><a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/aadhaar-based-ekyc\">eKYC<\/a> <\/span>is an electronic or digital method for financial institutions and banks to verify the identities of their customers.\u00a0<\/span><\/p>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">In recent times, eKYC has become synonymous with <a href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\">Video KYC<\/a>, which is the process of authenticating KYC information digitally through video. Additionally, for the purposes of this article, eKYC is not to be confused with Aadhaar-based eKYC and refers to the video-based KYC process.\u00a0<\/span><\/p>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">The Reserve Bank of India (RBI) recently issued a <a href=\"https:\/\/melento.ai\/en-in\/blog\/rbi-permits-use-of-video-kyc-authentication\"><u>notification<\/u><\/a> dated January 9th, 2020, legitimizing the Video-Based Customer Identification Process (VCIP) as a valid method for collecting the KYC information of customers and subsequently onboarding them.\u00a0<\/span><\/p>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">This notification is forecasted to have a wide range of beneficial effects on the various financial institutions in India. Here we will classify and examine these benefits and tell you why you should be using the eKYC Process to onboard your customers.\u00a0<\/span><\/p>\n<h2><span style=\"color: #008000;\"><strong>What does V-CIP involve?<\/strong><\/span><\/h2>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">According to the RBI\u2019s notification, VCIP consists of <a href=\"https:\/\/signdesk.com\/digital-kyc\"><u>several steps<\/u><\/a> involving, among other things, an audio-visual interaction, geo-tagging, and facial matching.\u00a0<\/span><\/p>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">The steps have been formulated to make the collection of KYC information an entirely digital process.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">This complete digitization is partially responsible for many of the advantages of eKYC, as we shall soon see.\u00a0<\/span><\/p>\n<h2><span style=\"color: #008000;\"><strong>Benefits of <a style=\"color: #008000;\" href=\"https:\/\/melento.ai\/en-in\/blog\/aadhaar-based-ekyc\">eKYC<\/a><\/strong><\/span><\/h2>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">For the sake of convenience and neatness, the benefits of eKYC have been divided into two broad categories &#8211; Benefits for Customers and Benefits for Businesses<\/span>.<\/p>\n<h3><span style=\"color: #008000;\"><strong>Benefits for Customers<\/strong><\/span><\/h3>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">Customers will experience numerous benefits due to eKYC, some of which have been outlined below :<\/span><\/p>\n<ul>\n<li><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><strong>Customer convenience.<\/strong> Customers will not have to leave the comfort of their homes to get their KYC information authenticated. As the eKYC Process is completely digitized, the authentication can be done remotely.\u00a0<\/span><\/li>\n<li><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><strong>Fast and automated data capture<\/strong>. RBI encourages the use of facial matching software and AI techniques to capture data from video in VCIP. This will allow more data to be captured quickly from minimal input and will be vastly beneficial to customers in terms of convenience and innovation.\u00a0<\/span><\/li>\n<li><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><strong>A rising tide lifts all boats<\/strong>. The usage of the aforementioned AI and ML techniques for eKYC will encourage interest and novelty in these areas. This will be advantageous to the nation in the long-run<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">As we have seen, the benefits reaped by customers due to eKYC mostly involve convenience and long-term gains. Now let\u2019s explore what businesses and financial institutions stand to gain from adopting the eKYC Process.<\/span><\/p>\n<h3><span style=\"color: #008000;\"><strong>Benefits for Businesses<\/strong><\/span><\/h3>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">The eKYC Process, which follows the recommendations of the expert committee on Micro, Small, and Medium Enterprises (MSME), is designed to benefit businesses.\u00a0<\/span><\/p>\n<p><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">It does so in the following ways :\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><strong>The process is incredibly cost-effective<\/strong>. This is quite obvious given that the process is digitized and remote, but It\u2019s worth going into some detail to examine the ways in which businesses can cut costs by adopting eKYC :<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 90px;\"><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">1.Aadhaar licenses, which financial institutions require to authenticate customers using their Aadhaar cards are no longer needed as eKYC is digitized.<\/span><\/p>\n<p style=\"padding-left: 90px;\"><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">2. Companies can cut costs on the hardware required for verification, as eKYC only requires a device with a camera and internet access.<\/span><\/p>\n<p style=\"padding-left: 90px;\"><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">3. Officials will not be required to travel to various locations in order to perform customer verification, so companies can save on travel costs.<\/span><\/p>\n<p style=\"padding-left: 90px;\"><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">4. The turnaround time (TAT) for customer onboarding is greatly reduced as the eKYC process is expedited. This will also cut costs for companies by more than 90%.\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><strong>Innovation is encouraged. <\/strong>The steps of eKYC stipulated by the RBI leave a lot of room for innovation and improvement. Additionally, the fully digitized nature of the process encourages the use of emerging technology to strengthen the process and integrate it with other methods. It\u2019s worth looking at how this can be done:<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 90px;\"><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><strong>1. Machine Learning<\/strong>. ML could be said to be the defining technology of our age. Its techniques can be used in VCIP to lower false positives. The screening of false positives could potentially lengthen the eKYC process, leading to customer dissatisfaction, and ML can be used to deal with this effectively. <\/span><\/p>\n<p style=\"padding-left: 90px;\"><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">Additionally, ML techniques can be used to automate the eKYC Process through the automatic face and document detection. <a href=\"https:\/\/melento.ai\/en-in\/blog\/video-kyc\">Melento (Formerly SignDesk)\u2019s Digital KYC<\/a> application,\u00a0<a href=\"https:\/\/signdesk.com\/digital-kyc\"><u>Scan.it<\/u><\/a>, uses AI and ML techniques to perform real-time face and document detection. <\/span><\/p>\n<p style=\"padding-left: 90px;\"><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">Scan.it also uses ML methods to lower false positives in the process through its fraudulent profile filter.\u00a0<\/span><\/p>\n<p style=\"padding-left: 90px;\"><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><b>2. Artificial Intelligence. <\/b><span style=\"font-weight: 400;\">Methods involving AI and robotics have a massive potential to automate the data-gathering process and completely streamline the steps involved in eKYC.\u00a0<\/span><\/span><\/p>\n<p style=\"padding-left: 90px;\"><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\">Scan.it makes use of AI techniques to make the onboarding process smooth, automated, and secure.\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><b><b>Micro<\/b>-businesses will benefit the most. <\/b><span style=\"font-weight: 400;\">Micro-businesses are institutions that typically offer services and products targeting individuals and small businesses and hence operate on smaller budgets and without any advanced hardware. They also primarily serve customers based in a rural setting.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333300;\"><strong><span style=\"font-size: 16px; font-family: 'open sans';\"><a style=\"color: #333300;\" href=\"https:\/\/melento.ai\/en-in\/blog\/aadhaar-based-ekyc\">eKYC<\/a> will work to the benefit of such businesses in the following ways:<\/span><\/strong><\/span><\/p>\n<ol>\n<li><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><b>Cheaper onboarding.<\/b><span style=\"font-weight: 400;\"> Since micro-businesses work mostly offline and using\u00a0<\/span>paper-based methods for customer onboarding and authentication, eKYC can potentially cut the costs of these processes. The current costs of onboarding, which is over Rs. 200 per customer, can be\u00a0slashed by more than 90% if companies adopt eKYC. Hence micro-businesses will profit greatly.<\/span><\/li>\n<li><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><b>Reduced TAT.<\/b><span style=\"font-weight: 400;\"> The turnaround time (TAT) of customer onboarding is greatly reduced<\/span><span style=\"font-weight: 400;\">\u00a0as the process of onboarding is made quick and smooth due to eKYC.\u00a0<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">This is particularly beneficial to micro-businesses since the remote undertaking\u00a0<\/span><span style=\"font-weight: 400;\">of the onboarding process can improve customer experience and this is<\/span><span style=\"font-weight: 400;\">\u00a0hugely beneficial to businesses with a small customer base.<\/span><\/span><\/li>\n<li><span style=\"color: #003300; font-size: 16px; font-family: 'open sans';\"><span style=\"font-weight: 400;\"><b>Growth of Formal Economy.\u00a0<\/b>The adoption of eKYC will see a marked increase in<\/span><span style=\"font-weight: 400;\">\u00a0the number of users in the formal economy as the data and records obtained<\/span><span style=\"font-weight: 400;\">\u00a0through VCIP can be used to integrate more people, particularly from rural settings,\u00a0<\/span><span style=\"font-weight: 400;\">into the Formal Economy, by creating credit histories, for example.\u00a0<\/span>Towards this end, Scan.it supports vernacular languages and a text-to-speech<span style=\"font-weight: 400;\">\u00a0system. Both of these can help bring more people into the formal economy and\u00a0<\/span>assist in the growth of micro-businesses.\u00a0<\/span><\/li>\n<\/ol>\n<h2><span style=\"color: #008000;\"><span style=\"color: #008000;\"><strong>Customer onboarding with<\/strong><\/span><span style=\"color: #008000;\"><a style=\"color: #008000;\" href=\"https:\/\/signdesk.com\/\"><strong>Melento (Formerly SignDesk)<\/strong><\/a><\/span><\/span><\/h2>\n<p><span style=\"font-weight: 400; color: #003300; font-size: 16px; font-family: 'open sans';\">Melento (Formerly SignDesk) is primarily focused on creating a smooth and seamless workflow for businesses. Customer onboarding is an integral part of the workflow of any business, and since eKYC deals with precisely this, our <a href=\"https:\/\/signdesk.com\/digital-kyc\">Digital eKYC<\/a> solution is geared towards making the onboarding process as smooth, integrated, and automated as possible.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #003300; font-size: 16px; font-family: 'open sans';\">Our product, Scan.it, uses AI and ML methods so that both businesses and customers can reap all the benefits of eKYC mentioned above.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #003300; font-size: 16px; font-family: 'open sans';\">Try out our product today and experience the future of customer onboarding.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"#name\"><br \/>\n<button class=\"wpcf7-form-control wpcf7-submit envor-btn envor-btn-primary envor-btn-normal\" type=\"button\"><b>Request for free demo<\/b><br \/>\n<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>eKYC eKYC is an electronic or digital method for financial institutions and banks to verify the identities of their customers.\u00a0 In recent times, eKYC has become synonymous with Video KYC, which is the process of authenticating KYC information digitally through video. Additionally, for the purposes of this article, eKYC is not to be confused with [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6185,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"page_templates\/blog-new-3.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[14],"tags":[33,34,52,549,568,642,796,824,981,1449,1947,2308,2324,2373],"class_list":["post-4130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekyc","tag-aadhaar","tag-aadhaar-act","tag-aadhaar-esign","tag-digitak-kyc","tag-digital-id-on-boarding","tag-digitalkyc","tag-e-kyc","tag-ekyc","tag-esign","tag-kyc","tag-rbi-kyc","tag-v-cip","tag-vcip","tag-video-kyc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why you should be onboarding customers with eKYC | V-CIP<\/title>\n<meta name=\"description\" content=\"eKYC has become synonymous with Video KYC or V-CIP, which is the process of authenticating KYC information digitally through video. 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