Sarthi Money serves borrowers who rely on gold loans as a practical and immediate source of capital. Many of these customers live in semi-urban and rural areas where paperwork, frequent branch visits, and lengthy onboarding cycles can limit access to timely credit.
To elevate this experience, Sarthi Money partnered with Melento to modernise its documentation, reduce paperwork friction, and build trust through a more organised and transparent process.
Sarthi Money was experiencing process delays related to digital onboarding and customer KYC verification. Their representative had to visit customers based on their availability to procure all KYC documents, verify customer address proof, and manually get signatures in all the onboarding documents. The onboarding process used to take more than 10 days to complete due to heavy reliance on manual paperwork.
Melento (formerly SignDesk) digitized Sarthi Money’s onboarding process to scale their customer operation.
It eliminated manual touchpoints and reduced paper dependencies with a secure, automated, and regulatory-compliant KYC verification, digital signature, and digital stamping workflow to process thousands of documents every day.
The Benchmark Solution
Melento delivered a fully digitized, end-to-end customer onboarding workflow tailored to Fyers operations. The platform replaced heavy paper dependencies, pre-procurements of stamps, and signature delays with a unified, automated, and transparent digital customer onboarding system, increasing customer conversion and retention.
Identity verification through KYC & Video verification, document OCR, and Low-code onboarding APIs
Aadhaar verification for seamless onboarding while ensuring compliance
E-sign workflow for smooth and instant digital signing of onboarding documents
Geo-fencing and Geo-tagging for location verification while ensuring compliance
Highest Security ensuring AML compliance
E-sign Workflow
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Before Melento
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After Melento
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Manual
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Fully Digital, Paperless
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Document processing
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Before Melento
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After Melento
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Limited
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Bulk processing, high-volume documents processed
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End-to-end Customer onboarding TAT
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Before Melento
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After Melento
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> 10 days
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Reduced to 10 minutes, 90% reduction
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Logistic overhead
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Before Melento
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After Melento
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High
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Eliminated
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Manual errors
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Before Melento
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After Melento
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Frequent
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Reduced to zero
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Compliance & traceability
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Before Melento
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After Melento
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Manual, time-consuming
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Instant, fully traceable
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Operational scalability
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Before Melento
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After Melento
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Limited
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Reduced manpower, scalable
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“Melento helped us to digitize the end-to-end customer onboarding process and scale our business operation.
The process, which used to take more than 10 days with multiple follow-ups, is now reduced to 10 minutes.”
— Kinjal Vadgama (Sarthi Money)
For financial services providers processing thousands of customer documents, the onboarding process and KYC verification are a major bottleneck.
By digitizing the process with Melento helped Sarthi Money and thousands of customers alike to unlock faster and seamless onboarding at a lower operational cost, ensuring better compliance oversight, while creating a scalable,
audit-ready foundation for growth.