The National Urban Cooperative Finance and Development Corporation (NUCFDC) has a mission to empower Urban Cooperative Banks (UCBs) in India and strengthen financial inclusion with digitized loan documentation, refinance agreements, and member onboarding, building a truly digital-first cooperative lending ecosystem, using Melento eSign and eStamp solutions and modernizing documentation, funding, and compliance for cooperative institutions.
The Challenge
ore digitization, NUCFDC and partner UCBs relied heavily on manual workflows for documentation, loan sanction letters, refinance agreements, and compliance paperwork. This led to high dependency on physical stamp papers and courier cycles, operational delays across regional and zonal offices, limited visibility and tracking for signed documents and higher overheads and compliance risks in document handling
These manual processes constrained NUCFDC’s ability to scale financial inclusion programs efficiently, particularly in semi-urban and rural cooperative segments.
NUCFDC onboarded Melento’s Aadhaar-based eSign and nation-wide eStamp platform to digitize the full lifecycle of documentation for cooperative partners.
Through secure, API-ready integrations and a unified digital workflow, NUCFDC eliminated physical dependencies, reduced turnaround time, and achieved compliance-led, paperless operations.
The Turning Point
Delivered fully digital and compliant execution with Aadhaar eSign, DSC, and OTP-based signing, integrated with nationwide eStamping via SHCIL, eSBTR, and Rajasthan Paperless systems.
Enabled sequential and parallel multi-party signing with automated reminders, audit trails, and evidence documentation.
Ensured signer authenticity through Aadhaar eKYC, VBEC, geo-tagging, and liveness detection, legally defensible under Indian IT and Evidence Acts.
Automated duty computation and dynamic stamp generation with prepaid wallet, auto top-up, and master wallet controls.
Offered unified dashboards, callback APIs, and bulk downloads for real-time tracking and reconciliation.
Integrated with NUCFDC’s digital lending, refinance, and cooperative partner systems for scalable, future-ready operations.
| Metric | Before Melento | After Melento |
|---|---|---|
| Agreement Execution | Manual, paper-based |
Fully digital via eSign +
eStamp |
| Stamping Process | Physical stamp papers |
Real-time digital stamping
|
| Operational Oversight | Fragmented |
Centralized dashboards & MIS
|
| Turnaround Time | 3–5 days |
Reduced TAT by 60%
|
| Cost Efficiency | High manual & courier costs |
45–55% cost reduction
|
| Compliance | Paper-based audit |
Automated, audit-ready
evidence logs |
Institutions like NUCFDC, operating at the intersection of financial inclusion and cooperative empowerment, cannot rely on manual, paper-heavy documentation processes.
Melento’s compliant digital execution stack empowers them to reduce operational costs and risks, improve document visibility and control, enhance turnaround time for loan and refinance operations and ensure full compliance under the IT Act 2000 and the Indian Evidence Act
