Dairy Day, a leading ice-cream and fruit candies manufacturer, provides freezers to the retail shops. They were managing freezer agreements, maintenance records, expirations, and overall visibility manually with heavy paper dependencies, leading to challenges like delays and a lack of clarity.
To digitize the process, decrease paper dependency, and improve client experience, Dairy Day partnered with Melento, reducing TAT by 70% and improving the retail experience.
Dairy Day was facing challenges around managing freezer agreements, maintenance records, expirations, and overall visibility with heavy manual paperwork.
Melento (formerly SignDesk) digitized all freezer-related documents, giving Dairy Day clear visibility across retailers and saving hundreds of paper documents that were previously handled manually.
The Benchmark Solution
Melento delivered a fully digitized, end-to-end customer onboarding workflow tailored to Fyers operations. The platform replaced heavy paper dependencies, pre-procurements of stamps, and signature delays with a unified, automated, and transparent digital customer onboarding system, increasing customer conversion and retention.
Standardized contract requests for quick submission of freezer, vendor, or retailer agreements.
Instant contract drafting using templates, clauses, or uploads to cut legal turnaround time.
Centralized collaboration & approvals to streamline Legal, Finance, and Operations workflows.
Real-time online negotiation with counterparties without email trails.
eSign & digital stamping for fast, compliant execution of all agreements.
Unified contract repository for all freezer, vendor, distributor, and retailer contracts.
Automated renewals & expiries to prevent missed freezer rental or maintenance deadlines.
Milestone & obligation tracking for SLAs, maintenance schedules, and service commitments.
AI-powered extraction & summaries for faster contract understanding and reduced manual entry.
AI playbook checks to detect clause deviations instantly.
Bulk actions & legacy upload to digitize old freezer agreements and manage large volumes.
Insights dashboards & reports for visibility across expiries, obligations, and contract health.
Role-based access & enterprise security with SSO, MFA, and audit trails.
Integrations & auto-sync with ERP, cloud storage, and eSign systems for end-to-end automation.
Document & Contract TAT
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Before Melento
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After Melento
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3–7 days for freezer agreement creation & approval
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Reduced by 70% with automated workflows
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Stamping & Signing Time
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Before Melento
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After Melento
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|---|---|
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Week-long delays, manual procurement
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Facility with SHCIL integration, easy wallet recharge, stamping completed instantly; onboarding TAT reduced by 80%
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Record Management
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Before Melento
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After Melento
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|---|---|
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Paper-heavy storage; scattered freezer records
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100% digital repository with centralized access
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Renewal & Expiry Tracking
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Before Melento
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After Melento
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Frequent misses due to manual calendars
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Automated alerts; zero missed expiries
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Operational Visibility
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Before Melento
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After Melento
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No unified view of retailer freezers & agreements
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Real-time dashboards for contract & freezer status
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Manual Data Entry
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Before Melento
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After Melento
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High manual effort for contract data & metadata
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80% reduction via AI metadata extraction
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Compliance & Traceability
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Before Melento
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After Melento
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Difficult to track versions & obligations
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Instant audit trails and obligation tracking
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Collaboration Across Teams
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Before Melento
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After Melento
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Email-based, slow, error-prone workflows
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Centralized approval & negotiation in one platform
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Legacy Document Handling
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Before Melento
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After Melento
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Old freezer contracts are stored physically
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Bulk digitization with searchable metadata
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Operational Overheads
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Before Melento
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After Melento
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|---|---|
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High logistics & paperwork costs
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Significant cost savings from paperless workflows
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“Melento helped us to digitize our contract workflow and documentation for the retail outlets we were manually managing before. With digitization, we could manage our retail operation and scale it seamlessly. The process, which used to take a minimum of 3-7 days, is now reduced by 70% with absolute efficiency .”
The process, which used to take a minimum of 3 days and could go up to 30 days, is now reduced to 10 minutes.”
-Procurements Head (Dairy Day)
For enterprises, processing and managing thousands of agreements with retail multi-outlets is a time-consuming, error-prone, and expensive operation.
By digitizing the process with Melento, Diary Day can manage the end-to-end retail contract workflow at a lower operational cost and ensure better compliance oversight
