Innotech Creditsea Platforms Private Limited is a fintech platform focused on providing instant personal and payday loans. The company is designed to deliver fast, digital-first credit access to underserved borrowers through a seamless mobile-driven lending experience.
To support rapid loan disbursement and digital onboarding, Innotech Creditsea partnered with Melento to implement a secure, legally compliant eSign solution that would enable instant execution of borrower agreements and lending documentation.
The Challenge
As a fast-growing digital lender, Innotech Creditsea needed to process large volumes of loan agreements and borrower documentation in a short time. However, manual document approval workflows created operational friction, like borrowers needing to download, sign, and upload agreements manually, inconsistent signature verification processes, delays in loan activation due to manual approvals and a lack of standardized audit trails for compliance documentation.
These issues slowed down the loan disbursement cycle and affected the platform’s ability to deliver instant credit experiences.
To overcome these bottlenecks, Innotech Creditsea integrated Melento’s enterprise eSign solution into its digital lending workflow. The platform enabled borrowers to securely sign agreements in seconds, ensuring legally valid documentation while maintaining a seamless mobile experience.
The Turning Point
Enabled borrowers to digitally sign loan agreements using Aadhaar OTP verification for secure identity authentication.
Supported quick, consent-based digital signatures compliant with the Indian Contract and Evidence Acts.
Simplified borrower onboarding with Aadhaar-based KYC workflows, allowing returning users to skip repeated verification.
Added an extra security layer for loan agreements with dual-factor authentication.
Configured borrower and internal approver signing sequences to streamline loan approval processes.
Captured timestamps, IP addresses, and user actions to create tamper-proof audit logs for regulatory compliance.
| Metric | Before Melento | After Melento |
|---|---|---|
| Agreement Signing | Manual upload and approval |
Instant Aadhaar-
based eSign |
| Loan Processing Time | 2–3 days |
Reduced by 75%
|
| Borrower Onboarding | Manual document verification |
Integrated eKYC workflows
|
| Compliance Records | Manual storage |
Automated audit-ready logs
|
| Customer Experience | Multi-step approval delays |
Seamless mobile
signing |
| Operational Efficiency | Fragmented documentation |
Unified digital workflow
|
Fintech lenders must balance speed, compliance, and customer experience when executing borrower documentation. With Melento’s eSign solution, digital lenders can enable instant borrower agreement execution, reduce loan approval turnaround time, maintain legally valid digital records and deliver seamless mobile-first lending experiences.
